Frequently Asked Questions — Bulk Bullion Skip to content

Frequently Asked Questions


Who is Bulk Bullion?

Bulk bullion is a physical precious metal dealer based in Melbourne, Australia.

Established in January 2022, our mission is to provide physical assets in order to help individuals maintain and grow their wealth over time.

Specialising in gold, silver and platinum, our team is dedicated to providing a wide range of products at a competitive price. Our team consists of like-minded people who share the same passion of investing their fiat currency wisely to allow them to live life on their own terms.

Our carefully crafted supply chain allows us to provide a range of bullion from across the world for the Australia population to invest in.

If you would like to learn a bit more about our company, please get in contact with us via email or call our toll-free number and speak to one of our friendly staff on 1300 242 393

Is Bulk Bullion an Australian company and do they have an ABN?

Yes, Bulk Bullion is an Australian owned and operated Private Company, based in Melbourne. ABN 31 656 497 728



How do I open an account with Bulk Bullion?


Simply complete the appropriate online application. It takes only a couple of minutes to complete. You may need to enter details found on your:

  • Driver's Licence OR
  • Passport

Bulk Bullion verifies your identity via an external company, Trulioo. Bulk Bullion is advised within seconds of the result of your verification and will instantly notify you that your account is open; or if required, request further identification documents.

In Store

We can open an account for you at our offices. Please ensure that you bring at least one of the following forms of identification with you. (Please note: photo ID is required):

  • Driver's Licence
  • Passport
  • Medicare Card

If you have any concerns about how we manage your personal information, please check our Privacy Policy.

I have forgotten my client code, how can I find it?

Bulk Bullion takes its privacy obligations seriously.  To ensure compliance with the Australian Privacy Principles and to maintain a high level of security for your investment, please email us or phone us on 0475 902 298 and after verifying your ID, we can provide these details to you.

I created an account with Bulk Bullion but did not receive a client code?

This sometimes happen when our website identifies that you have been inactive for a while. Please email us a copy of your ID and after verifying, we can provide these details to you.

How do I update my personal details?

We will ask you personal details over the telephone to ensure security of your account and investment.


Are all the items you have in stock listed on your website?

Due to regular releases from a number of different mints worldwide, not all items that are in stock are always listed online. The high volume of transactions we process on a daily basis, can also result in some items not being listed on our website. If you would like a specific product, please contact us via phone or email. 

Can I purchase metal from your offices? 

We are currently in the process of acquiring a new retail space on Collins Street, Melbourne. Therefore, booking an appointment, prior to visiting our office, is essential. This can be done by phone, email or via the "Contact Us" page. You don't need an account prior to visiting our offices. If you make a purchase in excess of AUD $4,999 you will need to provide photo ID.

Do I need any form of identification to make a purchase?

If you purchase metal up to $4,999, personal identification is not required. There is a limit of $4,999 per person per 24 hours.

If your purchase is $5,000 or more we require you to have an account, and therefore, require personal identification.

Know Your Customer (KYC) is about meeting domestic and international anti-money laundering requirements by using government issued photographic documents (driver’s licence/passport) for all client accounts we open.

Can I lock in a price for metal?

As an account holder you can lock in a price online 24/7, 365 days a year or during our business hours by calling our office.

Once you have locked in the price and confirmed your order or purchase order you are then bound by the Terms of Business.

What is unallocated precious metal?

When buying unallocated, you only pay for the precious metal as this price does not include the physical fabrication "premiums".

You can convert your unallocated into physical metal at any time. If you would like to sell your unallocated back to us, the following fees apply:

We buy back unallocated as follows:
1oz Gold: Spot minus $30.00
1 Gram Gold: Spot minus $1.00
1oz Silver: Spot minus $1.00
1kg Silver: Spot minus $30.00


How do I know when my order will be ready for collection?

Collection of order(s) can only be facilitated once payment has cleared into our account. You will also be emailed a remittance advice confirming this. Your remittance advice will contain information of when your product will become available for collection.

Can I send someone to collect an order on my behalf?

Yes, if that person is an operating authority on your account OR if they have been added to your account as a collection authority. Your nominated collection agent must bring their ID for verification purposes at the time of collection. These forms are downloadable from within your account.

How long will you hold my metals after payment?

Bulk Bullion will hold your metal for 90 days from the date that your payment clears. We ask that you arrange to collect your metal at your earliest convenience.

Storing your metal adds additional costs but we can also arrange for delivery (at a fee) or assist you with moving it into a safety deposit box/vault. 

How much is shipping/delivery charge?

In Australia, all parcels are calculated at $17.50 per kilogram (or part thereof) nationwide including GST. For purchases over $20,000, please reach out to us via phone or email to obtain an accurate shipping quote.


For your peace of mind, all parcels we deliver include full insurance cover, to protect your investment, however far it needs to travel.
This is calculated at 1% of the purchase price of your product.

How do I track my Bulk Bullion order?

All parcels are sent via a third-party supplier. You will be emailed a tracking number so you can track your order through the supplier’s website.

How long will my order take to arrive?

Bulk Bullion dispatches all orders via Express Delivery after your payment clears. You will be sent a tracking number via email once your order has been dispatched. Current time-frame for dispatch is 1 to 3 business days following cleared payment. 

Can my parcel be left on my doorstep if I am not at home?

Parcels are delivered straight to your door by secure courier/express post, and a recipient’s signature is required. If no one is available to sign for the parcel, the courier will leave a note and the package will be taken to the nearest post office or depot.

How do I change my delivery address after I have placed my order?

Provided that the products have not been dispatched, please contact us to arrange an alternate delivery address.

What happens if my parcel goes missing?

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with our third-party courier. Every missing package will be assigned a unique case number by our third-party courier.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be additional postage fee.

Can you combine my orders and refund my shipping?

Unfortunately, due to the nature of being an e-commerce store with 24 hour purchasing ability, our orders are immediately processed through to our dispatch system. We want to get your metals to you as fast as possible, so our dispatch processing times are very strict! Once an order has been processed through our system, we are unable to make any changes or provide shipping refunds.


How do I place an order with Bulk Bullion?

You can simply login to your account with your client code, email and password - once you have an account. Once logged in, choose a product, enter the quantity desired and click Buy Now or Pre Order. Your products will be added into your shopping cart located on the top right corner.

Please note that your order/price is not locked in until the checkout process is complete.

How does "Pre-Order" work?

Pre-ordering means the particular product is not currently available for immediate collection/delivery. Pre-ordering your bullion products with Bulk Bullion allows you to lock in a trade at the current market price and secure your place in the allocation queue. Each product may have slightly varied availability date - you can check this by clicking on the individual product.

What are the methods of payment available?

In Store Payment:

  • Cash - Australian Dollars only
  • Cheque
    Pay field: Bulk Bullion Pty Ltd.
    No endorsed third-party cheques.
    Cheques can take up to 4 business days to clear, including Bank issued cheques.
    Funds need to clear before metal is available for collection/delivery.

Internet Payment (Invoice will be emailed to you after you have confirmed the order online):

  • BPAY or EFT (electronic transfer) – Please note that funds must clear in our bank account before metal can be collected/delivered (this can take up to two business days).
  • Payment is require to be made with 24 hours of placing your order online.

Bank Deposit

You can deposit or transfer to our bank account at any bank branch or Post Office. Our account details and your reference number are printed on your invoice above the BPAY details.

How do I know if my order was successful?

If you have submitted an order and are unsure if it was successful, please check your email for Bulk Bullion’s invoice. This email will be titled Bulk Bullion Invoice - XXX. If you are still unable to find this email, please check your junk or spam folder. If you are still unsure, please feel free to contact us.

I need to change/cancel my order, how do I do this?

We are unable to amend or cancel orders after they have been placed as a legal and binding contract is formed. We strongly recommend you read and understand our Terms of Business.



Why are the selling and buy back prices different?

The difference between the sale and buy back price is called a 'spread'.

These prices are different to allow for different trading and handling costs associated with selling and buying precious metals. Like any trader, Bulk Bullion makes a small margin on sales of bullion, however, we offer full spot price (Bid) on any bullion bought back - conditional apply based of weight and volume.

What is the spot price?

Our pricing is based on current selling (ask) spot prices in international markets sourced from independent pricing sources, primarily FastMarkets, a globally recognised provider of precious metal pricing information.

The spot price is a wholesale price for multi-million dollar sized orders of bullion and doesn't take into account the cost of making the metal into coins or bars, transporting it, storing it or retailing to the investor.

Precious metals are priced in troy ounces which differs slightly from normal ounces. A troy ounce is an imperial measure and there are 31.1035 grams in a troy ounce, and 32.15 troy ounces in 1 kilogram.

How often do you update your prices?

Our prices are live and updated on a continuous 5 minute cycle on our website we have a countdown timer until the next cycle. Live prices are available on all products.

Do you pay GST on precious metals?

When purchasing investment grade gold and silver bullion, there is no GST, but the definitions of ‘investment grade’ for precious metals are very specific. Here are the standards:

  • Gold must be 99.5% pure or greater
  • Silver must be 99.9% pure
  • ​Platinum must be 99% pure

According to the ATO, ‘No regulations have been made to specify any other substance. To be precious metals for GST purposes, the metal must therefore be gold, silver or platinum’. By this definition, you may be required to pay GST on palladium products.

To be considered investment grade bullion, the precious metal product must be tradeable on the international bullion market as a bar, coin, tablet or wafer.

The product must be stamped with a manufacturer’s mark to guarantee its purity and quality.

Is there tax on selling gold in Australia?

You may be required to pay capital gains tax if your investment grade bullion has a greater value at the time of sale compared to the value at the time of purchase. However, sales of investment grade bullion do not attract GST.

Is there GST on numismatic and collectible coins?

To be exempted from GST, precious metals items ‘must have the character of the metal rather than the character of a thing made from the metal’, according to the ATO. Most bullion coins and tablets traded by Bulk Bullion are exempt from GST because they are investment grade bullion. Numismatic coins generally attract GST.

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