Refund policy

Returns & Refunds

BB guarantees the authenticity, quality and specification of all bullion products for sale.

If the customer receives the incorrect item from BB, BB will either refund the purchase price in full or exchange the item for the customer. This is on the condition that the following procedures are followed:

1. The customer has a period of 24 hours from delivery of the items (according to the confirmed tracking information) to inspect the items to ensure that they are "as described" and as listed in the Invoice. Should an item differ from the item description or invoice, the customer must (within the 24 hour period from receiving the goods) provide written notice to BB of the issue at hand. Such correspondence must include complete particulars, and images if need be, of the issue at hand.

2. BB will then provide the customer with packaging advice and shipping instructions. The return shipping and liability of the items in transit are the responsibility of the customer until the tracking confirms it is has been received by BB. The customer must insure the item in transit to BB. The customer must ensure that the item is adequately packaged so that it is not damaged during transit.

3. All items must be received back to BB in the identical condition as they were received by the customer. Any items that are to be exchanged will be actioned once the original items have been received by BB

4. BB will not accept any returns or exchanges for the following reasons: You have changed your mind; You are having financial problems; You have found a different item which you prefer.